Work order templates You can create well-defined work orders quickly using work order templates defined in the product catalog. These templates automatically create tasks and part requirements on work orders for common activities, such as password reset or memory upgrades. Work order templates and work task templates are added to the product catalog when Field Service Management is activated. Users with the wm_admin or model_manager role can create, edit, and delete work order templates and work task templates. Create a work order templateField service management uses the work order template as a source of information for populating fields in a work order.Create a knowledge article for a work order templateYou can add knowledge articles and guides (such as installation guides, maintenance procedures, and checklists) to the default knowledge base for hardware, software, and consumable template.Use the work order templateWork order models enable users with the proper roles to create work orders, tasks, and part requirements automatically by using the templates.