Finance Service Management The Finance Service Management application lets you request changes to the operation and maintenance of your finance-related requests. The finance staff can then track these requests and make the necessary changes. Any user in the system can view all open finance requests. This gives your users a chance to see the finance issues that have already been reported before they submit a new request. Request templates are linked to service catalog items; specifically, to record producers. When you make a request from the catalog, it uses the catalog item's associated template to create the actual finance request. Finance Service Management is one in a suite of applications known as Service Management (SM) applications. SM applications, such as field service management and facilities service management, allow you to manage business functions that require a request-type workflow where requests are approved, qualified, assigned, and completed. When Service Management is activated, SM applications can be activated, as well as other features such as the Service Management Application Designer and the Service Management Portal. Get started with Finance Service ManagementActivate Finance Service Management and configure it for use.Finance Service Management processFinance Service Management defaults to the request-driven process, where tasks can be assigned to a request. Administer Finance Service ManagementAdministrators should set up an administrator group and one or more finance groups and assign the appropriate roles and users to those groups. Finance Service Management installation referenceThe Finance Service Management plugin installs several types of components in support of the Finance Service Management process. Request managementService management (SM) applications use a common request management process. Each of the applications allows you to manage business functions that require a request-type workflow in which requests are approved, qualified, assigned, and completed. Agents need to regularly access request records as they resolve requests and correspond with the submitters. They can also access built-in reports to see information like the number of active or unassigned requests for a particular SM application.