Properties installed with Facilities Service Management

Facilities Service Management adds the following properties.

Property Description
Properties for Facilities
facilities.management.default.start.time Default start time for all agents when no schedule is set. This value sets the start time for a day other than the current day, when no scheduled task exists or is continued from the previous day. This property uses a 24 hour clock.
  • Type: String
  • Default value: 08:00
  • Location: Facilities > Administration > Properties
facilities.management.default.end.time Default end time for all agents when no schedule is set, formatted in a 24 hour clock.
  • Type: String
  • Default value: 17:00
  • Location: Facilities > Administration > Properties
Dispatch Properties for Facilities
facilities.management.max.agents.processed Sets the maximum number of agents that will be processed by auto-dispatch at a time. The system has an absolute limit of 300 agents and sets the value at that level if you specify more than 300. The system cannot auto-dispatch a task for a dispatch group that contains more agents than the value configured.
  • Type: Integer
  • Default value: 100
  • Location: Facilities > Administration > Properties
facilities.management.work.spacing Amount of time (in minutes) to add between the end of a task and the travel start of the next. An example of a valid time value is10.
  • Type: Integer
  • Default value: 0
  • Location: Facilities > Administration > Properties