Facilities Service Management overview

The Facilities Service Management application lets users request changes to the operation and maintenance of your facilities. The facilities staff can then track these requests and make the necessary changes.

The Facilities Service Management application offers the following benefits:
  • Indicates the location of a facility request so the facilities team knows exactly where users encountered the issue.
  • Identifies configuration items (CIs) for each facility request so you know which items in your infrastructure are also impacted.
  • Allows any user in the system to view all open facilities requests. This view gives your users a chance to see the facilities issues that have already been reported before they submit a new request.