Facilities Service Management overview The Facilities Service Management application lets users request changes to the operation and maintenance of your facilities. The facilities staff can then track these requests and make the necessary changes. The Facilities Service Management application offers the following benefits: Indicates the location of a facility request so the facilities team knows exactly where users encountered the issue. Identifies configuration items (CIs) for each facility request so you know which items in your infrastructure are also impacted. Allows any user in the system to view all open facilities requests. This view gives your users a chance to see the facilities issues that have already been reported before they submit a new request. Facilities service management processAfter the facilities administrator creates the campus and configures the application with workflow, agent assignment, and other considerations, your employees can make facilities and move requests that are tracked to specific locations anywhere on the campus. Get started with Facilities Service ManagementInformation about activating the Facilities Service Management plugin and configuring it for use.Space managementThe concept of space has been added to the Facilities Service Management application. Going beyond a flat floor plan, by defining spaces at all levels with the same unit measure, metrics like occupancy percentage, total space available, and the like, become readily available for space management analysis. Facilities requestsA facilities request is a record in the system that tracks a proposed change to an organization's facilities. Typical facilities requests are to report something broken, such as a malfunctioning thermostat, or report in issue like a beeping smoke alarm that needs a new battery. Facilities request tasksA facilities request contains one or more tasks. These tasks allow qualifiers to define separate activities that must be done to complete a facilities request.Installed with Facilities Service ManagementSeveral types of components are installed with the Facilities Service Management plugin.Facilities Move ManagementThe ServiceNow Move Management application currently supports single user moves.Interactive facility mapsThe interactive facility maps application allows you to use maps that are 'geo-spatially" aware, centered around a campus-level hierarchy, improving your facilities request tracking and space management. Decision makers in your organization can track, manage, and analyze spaces in support of organizational needs. Facilities Legacy Floor Plan ViewerThe Facilities Legacy Floor Plan Viewer is an image-based mapping solution that provides pictorial representation of your organization's space. This feature has been replaced by the interactive facility maps application.