Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

Interactive facility maps process

Log in to subscribe to topics and get notified when content changes.

Interactive facility maps process

The interactive facility maps application provides an interactive and intuitive experience with space. After the facilities administrator creates the campus and configures the application with workflow, agent assignment, and other considerations, your employees can make facilities and move requests that are tracked to specific locations anywhere on the campus.

The interactive facility maps process is as follows:
  1. A ServiceNow administrator activates and configures the Facilities Service Management application according to your organization's needs and requirements.
  2. A facilities administrator creates your organization's campus and configures the spaces and assets contained within.
  3. Users submit facilities and move requests and those request locations are tagged on the workbench.
  4. From the workbench, administrators qualify facilities requests; which is the process of checking that the information in the request is complete, so facilities tasks can be assigned.
  5. Administrators organize requests into tasks that need to be done before the request is complete, and dispatch those tasks.
  6. Facilities staff members perform the tasks necessary to fulfill the request.
  7. The assigned facilities staff members close their tasks, allowing the request to be closed.
Feedback