Activate vulnerability response

The Vulnerability Response plugin is available as a separate subscription.

Before you begin

Role required: admin

About this task

Vulnerability Response activates these related plugins if they are not already active.
Table 1. Plugins for Vulnerability Response
Plugin Description
Software Asset Management Core


Provides the base tables for software asset management. Includes software installations, usages, suite calculations, and discovery models.
Vulnerability Response Support


Provides support functionality for use within the Vulnerability Response application.

To purchase a subscription, contact your ServiceNow account manager. After purchasing the subscription, activate the plugin within the production instance.


  1. Navigate to System Definition > Plugins.
  2. Right-click the plugin name on the list and select Activate/Upgrade.

    If the plugin depends on other plugins, these plugins are listed along with their activation status.

  3. (Optional) If available, select the Load demo data check box.

    Some plugins include demo data—sample records that are designed to illustrate plugin features for common use cases. Loading demo data is a good policy when you first activate the plugin on a development or test instance. You can load demo data after the plugin is activated by repeating this process and selecting the check box.

  4. Click Activate.