After you have created and saved a security incident, you can create a change (CHG)
or problem (PRB) record from it.
Role required: sn.si_agent
Open a security incident using one of these methods.
- Open an exiting security incident by navigating to
- Create a new security incident by navigating to
, fill out the form, and save the record.
Right-click in the security incident's header bar and click one of the
- Create change
- Create problem
The change or problem is created.