Properties installed with Security Incident Response

Security Incident Response adds the following properties.
Table 1. Properties for Security Incident Response
Property Description
Default start time for all agents when no schedule is set, formatted as 08:00

[sn_si.default.start.time]

Default start time for all security agents when no schedule is set, formatted in a 24-hour clock.
  • Type: string
  • Default value: 08:00
  • Location: Security Incident > Administration > Properties
Default end time for all agents when no schedule is set, formatted as 17:00

[sn_si.default.end.time]

Default end time for all security agents when no schedule is set, formatted in a 24 hour clock.
  • Type: string
  • Default value: 17:00
  • Location: Security Incident > Administration > Properties
Admin users can access Security Incident Response

[sn_si.unlocked]

The security application is unlocked for admin to access.

Provide admin users with write access to Security Incident Response.

  • Type: true | false
  • Default value: true
  • Location: Security Incident > Administration > Properties
Assignment properties for Security Incident Response
Location Weight

[sn_si.location.weight]

A rating used when calculating the criteria to use for auto-assigning an agent. If, for example, location is considered for a task, the location weight value is added to the agent's rating.
  • Type: integer
  • Default value: 10
  • Location: Security Incident > Administration > Properties
Skills Weight

[sn_si.skills.weight]

A rating used when calculating the criteria to use for auto-assigning an agent. If, for example, skills are considered for a task, the skills weight value is added to the agent's rating.
  • Type: integer
  • Default value: 10
  • Location: Security Incident > Administration > Properties
Set the maximum number of agents that will be processed by auto-assignment at a time

[sn_si.max.agents.processed]

The system has an absolute limit of 300 agents and sets the value at that level if you specify more than 300. The system cannot auto-dispatch a task for a dispatch group that contains more agents than the value configured.
  • Type: integer
  • Default value: 100
  • Location: Security Incident > Administration > Properties
Time Zone Weight

[sn_si.timezone.weight]

A rating used when calculating the criteria to use for auto-assigning an agent. If, for example, the agent's time zone is considered for a task, the time zone weight value is added to the agent's rating.
  • Type: integer
  • Default value: 10
  • Location: Security Incident > Administration > Properties
Amount of time (in minutes) to add between the end of a task and the travel start of the next.

[sn_si.work.spacing]

An example of a valid time value is 10.
  • Type: integer
  • Default value: 0
  • Location: Security Incident > Administration > Properties