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Geneva Patch 9 Hot Fix 1

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Geneva Patch 9 Hot Fix 1

Geneva Patch 9 Hot Fix 1 provides fixes for the Geneva release.

For Geneva Patch 9 Hot Fix 1:
Build date: 10-28-2016_0756
Build tag: glide-geneva-08-25-2015__patch9-hotfix1-10-26-2016

For more information about how to upgrade an instance, see Upgrade to Geneva.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Geneva fixed problems, see KB0598265.

Note: This version is approved for FedRAMP.

Fixed problems in Geneva Patch 9 Hot Fix 1

Problem Short description Description Steps to reproduce
Design Experience Organization



Requests to /api/now/live_feed/conversations are slow if a user is a member of many conversations Users who have around 100 records in live_group_profile and live_group_member tables, where it may take 20-30 seconds for live feed to load, have more visibility to this.

Refer to the listed Known Error KB article for details.

User Interface


After upgrading from Fuji to Geneva, editing a Report Definition introduced a significant delay Editing a report that queries CMDB_CI to add PARENT+ dot walked fields has become significantly slower in Geneva than it was in Fuji.
  1. Set the system property glide.ui.list.allow_extended_fields to true.
  2. Navigate to Reports > View/Run > New Report.
  3. Set the report table to cmdb_rel_ci (CI Relationship [cmdb_rel_ci] table).
  4. Add Parent + to the Available field.
  5. Click '+' between the slush buckets to expand the column to view dot-walked fields.

A Chrome browser error appears, requesting user to 'kill' or 'wait' for the transaction to complete. If you wait, the fields become visible for editing.

Fixes included with Geneva Patch 9 Hot Fix 1

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.