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Geneva Patch 7 Hot Fix 6

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Geneva Patch 7 Hot Fix 6

The Geneva Patch 7 Hot Fix 6 release provides fixes for the Geneva release.

For the Geneva Patch 7 Hot Fix 6 release:
Build date: 08-26-2016_1516
Build tag: glide-geneva-08-25-2015__patch7-hotfix6-08-22-2016

For more information about how to upgrade an instance, see Upgrade to Geneva.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Geneva fixed problems, see KB0598265.

Note: This version is approved for FedRAMP.

Fixed problems in Geneva Patch 7 Hot Fix 6

Problem Short description Description Steps to reproduce

Knowledge Management


Categories that do not belong to the knowledge base being searched are being returned in the filter when they should not be Search within specific knowledge bases in Knowledge v3 is confusing to end users, due to categories outside of the knowledge base being returned in the filter.
  1. Activate the Human Resources Application: Core plugin with demo data to create the Human Resources Knowledge Bases.

    Note that the resulting knowledge bases all include categories named Policies.

  2. Navigate to Self-Service > Knowledge.
  3. Click on Human Resources General Knowledge.
  4. Search for policy.

The left filter panel shows 3 or 4 Policies categories. Search also returns categories outside of 'Human Resources General Knowledge'. If you click a category that does not belong to 'Human Resources General Knowledge', the results disappear, which confuses users.

Expected behavior: Categories should be displayed in a hierarchical tree format to be able to determine which knowledge base the categories belong to.

Actual behavior: Search within a specific knowledge base returns categories from other knowledge bases.

Fixes included with Geneva Patch 7 Hot Fix 6

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.