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Geneva Patch 7 Hot Fix 10

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Geneva Patch 7 Hot Fix 10

The Geneva Patch 7 Hot Fix 10 release provides fixes for the Geneva release.

For the Geneva Patch 7 Hot Fix 10 release:
Build date: 11-01-2016_0618
Build tag: glide-geneva-08-25-2015__patch7-hotfix10-10-27-2016

For more information about how to upgrade an instance, see Upgrade to Geneva.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Geneva fixed problems, see KB0598265.

Note: This version is approved for FedRAMP.

Fixed problems in Geneva Patch 7 Hot Fix 10

Problem Short description Description Steps to reproduce

Service Catalog

Changing the user's language while on a Catalog item can take 60+ seconds On instances with large catalogs, there is a delay of 60+ seconds when a user changes their language when that entry/item is not in the cache.
  1. Enable SQL Detail.
  2. Enable the I18N: Spanish Translations plugin.
  3. Run a /
  4. Navigate to Service Catalog > Departmental Services > Service Category Request.
  5. After loading that item, change the UI's language to Spanish.

Note that changing the language takes a long time.

Service Catalog

Excessive memory utilization. Excessive memory utilization from shared cache due to catalog item categories.
  1. Create the following setup for validating the fix:
    1. Create a new test Catalog (such as - Sample Catalog).
    2. Create category01 with 10000 active items.
    3. Create category02 with 5000 inactive items.
  2. Navigate to Service Catalog> Catalogs .
  3. Using Renderer, add'Sample Catalog' created in step #1.
  4. Open 'Sample Catalog and add each of the categories with item details.
  5. Observe that it takes time to load the list of items when 'Category Items' is selected against a category while adding via renderer.
    1. category01: 32.7 seconds
    2. category02: 15.6 seconds
  6. Clear cache (using .
  7. Navigate to Service Catalog > Catalogs > 'Sample Catalog'.
  8. Observe that it takes almost the same amount of time to load all categories collectively. In this case, close to 48 seconds.
  9. Search for items at each level: Catalog & global.
  10. Verify that user is able to search for items.
  11. Create heap dump and analize space it took for each of the category.
  12. Note the memory usage.
  13. Note that even for inactive items it created a cache.

Fixes included with Geneva Patch 7 Hot Fix 10

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.