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Geneva Patch 4 Hot Fix 5

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Geneva Patch 4 Hot Fix 5

Geneva Patch 4 Hot Fix 5 provides fixes for the Geneva release.

For Geneva Patch 4 Hot Fix 5:
Build date: 04-06-2016_0954
Build tag: glide-geneva-08-25-2015__patch4-hotfix5-04-05-2016

For more information about how to upgrade an instance, see Upgrade to Geneva.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Geneva fixed problems, see KB0598265.

Note: This version is approved for FedRAMP.

Fixed problems in Geneva Patch 4 Hot Fix 5

Problem Short description Description Steps to reproduce


hr_change table does not reparent properly to hr_case table According to the Geneva release notes: "In addition, the [hr_change] table is merged with the [hr_case] during the upgrade. All HR cases and changes are placed in the [hr_case] table and the [hr_change] table is removed. Any customizations you made to either table are applied to the [hr_case] table."

A user upgraded from Fuji Patch 10 to Geneva Patch 4. They had custom columns on their hr_change table and expected that they be reparented to the hr_case table, but they were deleted along with the corresponding data.

In a Fuji instance:
  1. Verify the number of columns in the hr_case table (excluding reference).
  2. Add 4 columns to the hr_change table (Upgrade Field 1, 2, 3, 4).
  3. Request an upgrade to Geneva Patch 4.
  4. Verify that hr_change is now gone.
  5. Verify that during the upgrade, additional fields/columns were added to the hr_case table.
  6. Note there is no sign of the 4 columns that had been added to the hr_change table.
Customized fields and their corresponding data are gone after the upgrade.

Fixes included with Geneva Patch 4 Hot Fix 5

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.