Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.

Geneva Patch 4 Hot Fix 2

Log in to subscribe to topics and get notified when content changes.

Geneva Patch 4 Hot Fix 2

Geneva Patch 4 Hot Fix 2 provides fixes for the Geneva release.

For Geneva Patch 4 Hot Fix 2:
Build date: 03-11-2016_1118
Build tag: glide-geneva-08-25-2015__patch4-hotfix2-03-09-2016

For more information about how to upgrade an instance, see Upgrade to Geneva.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Geneva fixed problems, see KB0598265.

Note: This version is approved for FedRAMP.

Fixed problems in Geneva Patch 4 Hot Fix 2

Problem Short description Description Steps to reproduce
Edge Encryption


Edge Encryption proxy cannot be configured to use a forward proxy (e.g. web proxy) The Edge Encryption proxy cannot forward requests to a customer's forward/web proxy. Currently, Edge Encryption cannot be deployed in high-security network configurations which rely on a web proxy as the only gateway through the firewall.


[action] variable is not available in [field map] script in transform map in Fuji The [action] variable is not available in the [field map] script in transform map in Fuji, even though the [action] variable was available prior to Fuji.
  1. Create a data source into the sys_user table. Attach the following sample CSV file:
    email,first name,last name,user_name,Abel,Tuter1,abel.tuter
  2. Create a new transform map.
  3. Create a new [field map] script:'#### Error: ' + error);
    answer = 'true';
  4. Run the import and transform.
The following message will appear in the log:
org.mozilla.javascript.EcmaError: "error" is not defined.
Caused by error in sys_transform_entry.010dc87d0f2402008c6ee1b8b1050ed4 at line 1
==> 1:'#### Error: ' + error); 
2: answer = 'true';
User Interface (UI)


Activity formatter lists Sent Email in wrong order, and all emails are grouped in one entry In the activity formatter, Sent Emails all appear grouped together at the bottom of the activity formatter list instead of being listed in the correct chronological order. Even after multiple work notes, the activity formatter still places emails within a separate group in a random order with the rest of the history log entries. This issue has occurred on multiple tables after upgrading to Geneva.
  1. On a table that includes notifications, configure the activity formatter to include Sent Emails.
  2. Generate emails/notifications.
Note the locations of the sent emails in the activity formatter.

Fixes included with Geneva Patch 4 Hot Fix 2

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.