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Geneva Patch 3 Hot Fix 5

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Geneva Patch 3 Hot Fix 5

Geneva Patch 3 Hot Fix 5 provides fixes for the Geneva release.

For Geneva Patch 3 Hot Fix 5:
Build date: 03-02-2016_1104
Build tag: glide-geneva-08-25-2015__patch3-hotfix5-02-29-2016

For more information about how to upgrade an instance, see Upgrade to Geneva.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Geneva fixed problems, see KB0598265.

Note: This version is approved for FedRAMP.

Fixed problems in Geneva Patch 3 Hot Fix 5

Problem Affected plugins Short description Description Steps to reproduce
Live Feed


Live Feed In Live Feed on the mobile app and Mobile UI, users are unable to comment on top messages of threads On the mobile app's Live Feed and on the Mobile UI, it is impossible to comment on top messages of threads. However, it is possible to comment on child messages. This reproducible on the new mobile app, the old mobile web-based UI ($, and in Chrome on a device such as an iPhone 6 by going to $
  1. Open the mobile app and log in.
  2. Press on the bottom left menu button and select Live Feed.
  3. Try to comment on the top message of a thread.
Note that the button is shadowed, but nothing happens. When doing the same for a messages which are not the top ones (i.e. child messages), there is no issue.

Fixes included with Geneva Patch 3 Hot Fix 5

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

  • The fixes for Geneva Patch 2 and Geneva Patch 3 were combined into one patch. ServiceNow documentation refers to this combined patch as Geneva Patch 3.
  • Geneva Patch 3 Hot Fix 4 does not exist.