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Geneva Patch 3 Hot Fix 3

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Geneva Patch 3 Hot Fix 3

Geneva Patch 3 Hot Fix 3 provides fixes for the Geneva release.

For Geneva Patch 3 Hot Fix 3:
Build date: 02-09-2016_1610
Build tag: glide-geneva-08-25-2015__patch3-hotfix3-02-09-2016

For more information about how to upgrade an instance, see Upgrade to Geneva.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Geneva fixed problems, see KB0598265.

Note: This version is approved for FedRAMP.

Fixed problems in Geneva Patch 3 Hot Fix 3

Problem Affected Plugins Short description Description Steps to reproduce


Graphical Workflow Support (Workflow Runtime Engine) Legacy stage renderer on workflow fields in lists - workflow stages are not shown When a record's workflow is set to use the Legacy stage renderer, the workflow stages are not displayed for the 'workflow' type field in lists. Instead, a broken display of the fields choice list is shown.
  • Stage Names/values defined in the workflow wf_stage records are ignored completely.
  • A line is displayed for each choice list value for this field, in the order of the choice list.
  • If the workflow field attributes are empty (which is OOB for sc_request), then a sort-of state description is displayed in each row.
  • If the workflow field attributes are icons=WorkflowIconsStages (as listed in product documentation), then the values of the choice are displayed in each row.
  • If the current field value is one of the choice list values, then that row gets the blue arrow icon, and it displays the choice list value (or 'In Progress' if there is no attribute).
  • If the workflow field attributes are empty, any lines above the choice value currently get set to the green tick 'Completed' icon. Others are set to a grey icon and 'Pending - has not started'.
  • If the workflow has set the stage value to one not in the choice list, then all icons are grey, or 'Pending - has not started'.

Please note that sc_req_item works on Geneva, which uses field attribute icons=WorkflowIconsSCR instead. This is unrelated to PRB658785.

On a Geneva instance:
  1. Order the 'Sales Laptop' example catalog item. The Service Catalog Request workflow will run.
  2. View /, and add the 'Stage' column to see the stage renderer.

Fixes included with Geneva Patch 3 Hot Fix 3

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

  • The fixes for Geneva Patch 2 and Geneva Patch 3 were combined into one patch. ServiceNow documentation refers to this combined patch as Geneva Patch 3.
  • Geneva Patch 3 Hot Fix 4 does not exist.