Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.

Geneva Patch 3 Hot Fix 11

Log in to subscribe to topics and get notified when content changes.

Geneva Patch 3 Hot Fix 11

Geneva Patch 3 Hot Fix 11 provides fixes for the Geneva release.

For Geneva Patch 3 Hot Fix 11:
Build date: 05-13-2016_0902
Build tag: glide-geneva-08-25-2015__patch3-hotfix11-05-11-2016

For more information about how to upgrade an instance, see Upgrade to Geneva.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Geneva fixed problems, see KB0598265.

Note: This version is approved for FedRAMP.

Fixed problems in Geneva Patch 3 Hot Fix 11

Problem Short description Description Steps to reproduce
Service Catalog


UI policy does not work correctly when label and checkboxes are all included in UI Policy When label and checkboxes are all included in a UI policy, the UI policy does not work correctly. For example, label and grouped variables are not visible when reverse is true.
  1. Navigate to Service Catalog > Catalog Definitions > Maintain Items.
  2. Click New.
  3. Create a new Catalog Item.
  4. Create a Variable Set off that catalog item.
  5. Create a label and 3 check box variables underneath the label.
  6. Create a second label under the 3 check boxes.
  7. Create 3 additional check box variables under the second label.
  8. Click Try It. Note that you see all labels and check boxes.
  9. Create a UI policy based on the choice you make for one of the first check boxes that hides the SECOND label and SECOND set of check boxes. Ensure that Reverse is True.
  10. Click Try It. Note that the second group does not exist.
  11. Click the check box to show the second set. Note that nothing happens.
User Interface (UI)


TinyMCE image attachment option does not work on knowledge articles using IE11, and the OK button does not work It is not possible to add an image via attachment on a kb_knowledge record using TinyMCE.
  1. Using IE11, navigate to a Knowledge article.
  2. Click Add image.
  3. Select Type: Attachment.
  4. Upload an image.
  5. Click OK.
Nothing happens, and a console error is thrown.

Fixes included with Geneva Patch 3 Hot Fix 11

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

  • The fixes for Geneva Patch 2 and Geneva Patch 3 were combined into one patch. ServiceNow documentation refers to this combined patch as Geneva Patch 3.
  • Geneva Patch 3 Hot Fix 4 does not exist.