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Geneva Patch 3 Hot Fix 1

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Geneva Patch 3 Hot Fix 1

Geneva Patch 3 Hot Fix 1 provides fixes for the Geneva release. This patch has been replaced by Geneva Patch 3 Hot Fix 2.

For Geneva Patch 3 Hot Fix 1:
Build date: 02-02-2016_1400
Build tag: glide-geneva-08-25-2015__patch3-hotfix1-01-27-2016

For more information about how to upgrade an instance, see Upgrade to Geneva.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Geneva fixed problems, see KB0598265.

Note: This version is approved for FedRAMP.

Fixed problems in Geneva Patch 3 Hot Fix 1

Problem Short description Description Steps to reproduce


Reparenting from [ cmdb_ci ] to [ cmdb ] is causing a long upgrade completion time, with the potential for data loss during the upgrade ServiceNow engineers have determined that one of the maintenance activities executing during the upgrade, reparenting cmdb_ci to cmdb, is causing significant delays leading to extended upgrade durations. In limited situations, it is also possible to lose changes made to records on these tables while the upgrade is running.

Instances with more than 2 million records in the CMDB tables have experienced extended upgrade durations of at least 30 minutes.

During the table maintenance, new changes made to records in the affected tables may not be preserved. Because of the sensitivity to timing, we cannot reliably predict when the issue may occur. Since the change to the CMDB record is lost when the upgrade completes, we consider this defect to have a high impact.

Refer to the Known Error article (KB0563571) for details.

Fixes included with Geneva Patch 3 Hot Fix 1

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

  • The fixes for Geneva Patch 2 and Geneva Patch 3 were combined into one patch. ServiceNow documentation refers to this combined patch as Geneva Patch 3.
  • Geneva Patch 3 Hot Fix 4 does not exist.