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Geneva Patch 1 Hot Fix 7

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Geneva Patch 1 Hot Fix 7

The Geneva Patch 1 Hot Fix 7 release provides fixes for the Geneva release.

For Geneva Patch 1 Hot Fix 7:
Build date: 01-25-2016_1402
Build tag: glide-geneva-08-25-2015__patch1-hotfix7-01-25-2016

For more information about how to upgrade an instance, see Upgrade to Geneva.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Geneva fixed problems, see KB0598265.

Note: This version is approved for FedRAMP.

Fixed problems in Geneva Patch 1 Hot Fix 7

Problem Affected Plugins Short description Description Steps to reproduce
Financial Management


Financial Management Weighted Metric and Rollup Issues in Geneva The following issues were encountered in Geneva:
  • Account to account weighted metric rollup not working
  • Weighted metric does not work for 'value of'
  • Workbench fails to load when rollups exist that point to deleted/expired accounts
  • Workbench referring to stale cached data. Need ability to flush workbench cache.
ServiceNow Express


Task query business rule causing issues with widgets When viewing the report widget 'My Open Incidents' on the check status page, the incident query and task query business rules are being run. This adds parameters to the query, which then make the query incorrect and cause no data to be shown. Make sure that the incident query and task query business rules are active.
  1. Log in as admin.
  2. Create a new incident.
  3. Enter 'Joe Employee' as the caller.
  4. Save.
  5. Log in as Joe Employee.
  6. Go to 'My Open Incident.'

Notice the incident is not displayed. However, the incident will display when the employee enters their own incident.

Fixes included with Geneva Patch 1 Hot Fix 7

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

  • Geneva Patch 1 Hot Fix 4 was retired and replaced by Geneva Patch 1 Hot Fix 5.