Performance Analytics release notes

Performance Analytics product enhancements and updates in the Geneva release.

Activation information

Performance Analytics for Incident Management is a limited version of Performance Analytics that is included in the base system, enabling you to become familiar with the functionality. You can upgrade to the premium version of Performance Analytics for complete Performance Analytics functionality and unlimited access to all Performance Analytics features. To purchase a subscription, contact your ServiceNow account manager. The account manager will arrange to have the plugin activated on your organization's production and sub-production instances, generally within a few days.

New in the Geneva release

Guided indicator workflow Create an indicator as well as related breakdowns, data collection jobs, and widgets using a single wizard.
Workbench widget Use a new widget to analyze trend and breakdown data from multiple indicators on a single dashboard page.
Real-time scores for automated indicators Display the current score of an indicator based on real-time data.
Record set deltas Compare scores from different dates to evaluate changes in the collected records between snapshots.
Score forecasting Extend trendlines into future dates to forecast changes in scores.
Third-party data sources Integrate with third-party data sources to generate analytics. These data sources can come from companies such as Twitter, LinkedIn, or Yahoo.
Configuration generator Quickly create indicators, breakdowns, dashboards, and widgets for any task table.
Breakdown relations Define relationships between breakdowns to allow users to navigate between related breakdowns.
Contextual analytics Access incident analytics based on the current record directly from the Incident form.
PADomainUtils API Move and copy Performance Analytics configuration records between domains.

Changed in the Geneva release

  • You can filter records on a dashboard Records tab by selecting Show Matching and Filter Out.
  • You can select a breakdown when viewing a breakdown dashboard.
  • You can link to a scorecard from a dynamic content block, such as a custom widget.
  • When defining a chart color scheme, you do not need to specify all colors.
  • You can specify a widget Lookup name that appears in the Add Content menu.
  • The values score_start and score_end are available in formula indicators.
  • You can configure indicators to use render with continuous lines when there are gaps in the data.
  • You can add a homepage to a dashboard as a new tab.
  • The Scorecard API supports breakdown relations and filtering by element.
  • The currently-selected filter conditions appear at the top of the scorecards page.
  • You can specify a color scheme for time series widgets.
  • Reports added to a breakdown dashboard can be filtered based on the selected breakdown element.
  • You can filter the scorecards page based on an indicator group using the indicator_group parameter.
  • You can access the scores for a scorecard as a table using the Scores tab.
  • You can create breakdown sources based on a list type field.
  • A new relative compare visualization is available for time series widgets that display multiple sets of data that allows you to compare the main indicator with widget indicators.
  • Additional time series are available that include the current open period instead of only closed periods.