Service Level Management release notes

Service Level Management product enhancements and updates in the Geneva release.

Activation information

The SLA plugin is active out of the box and requires activation by an administrator. SLA is always active for upgraded instances, unless the original instance dates back to 2010-2011. The SLA plugin is only inactive in Business Edition, and it is not automatically activated. is applicable for users that are running the 2010 SLA Engine.

New in the Geneva release

Repair incorrectly calculated SLAs SLA Repair provides a mechanism for admins to recalculate SLA records ensuring SLA timing and duration information is accurate. For example, it can be used if a new SLA Definition is created and needs to be applied retroactively. This is a useful tool if an admin has made a mistake in defining an SLA and needs to fix it without impacting the accuracy of SLA data.

Changed in the Geneva release

  • The SLA Definition form has been redesigned for enhanced usability.
  • The Task SLA form has been redesigned for enhanced usability.
  • The Planned end time field is now Breach time on the Task SLA form.