Field Service Management release notes

Field Service Management product enhancements and updates in the Geneva release.

Service Management Core contains Service Management items that are common to all the Service Management for the Enterprise products, such as Field Service Management, Facilities Management, Human Resources Management, Legal Management, Finance Management, and Marketing Management. See Service Management Core release notes.

Activation information

The Field Service Management plugin (com.snc.work_management) is available as a separate subscription. Activating it automatically activates the Asset Management, Process Flow Formatter, Skills Management, Service Management, and State flows plugins.

New in the Geneva release

Performance Analytics The Field Service Management application uses Performance Analytics to provide real-time data and snapshot data for analysis. From a homepage, view multiple reports to track service quality.
Integrated demo data The demo data for the Customer Service application is now integrated with Field Service Management.
Mobile application Field Service Management features are enabled on the ServiceNow platform application.

Changed in the Geneva release

  • A geolocation update was made to the dispatch map.