Facilities Service Management release notes

Facilities Service Management product enhancements and updates in the Geneva release.

Service Management Core contains Service Management items that are common to all the Service Management for the Enterprise products, such as Field Service Management, Facilities Management, Human Resources Management, Legal Management, Finance Management, and Marketing Management. See Service Management Core release notes.

Activation information

The Facilities Service Management plugin is available as a separate subscription. Upon activation, the Service Management Core is automatically activated.

New in the Geneva release

Space management Space management is designed to track, manage, and analyze physical space in support of organizational efficiency, providing utilization and occupancy metrics.
Move management Move management streamlines the move process from request to execution with better communication and coordination. Move planning is simplified through the increased visibility of your space resources.
Interactive facilities maps Interactive facilities maps allows users to dynamically interact with space. From any form in the platform, users can click the associated location, user, asset, or CI and see its location on the map.

Changed in the Geneva release

  • Image-based floor plans have been marked as legacy.
  • More intuitive facilities request process with the addition of a submitted state, which can be used in conjunction with workflow for approvals; and the addition of a resolved state, which can be used when "accepting" the work completed as a part of a facilities request's fulfillment.