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Download an import template

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Download an import template

Select the list you want to import data to and create an import template from that list.

Before you begin

Role required: admin


  1. Navigate to any list, such as Self-Service > Incidents.
  2. From the list view, right-click the column headings.
  3. Select Import.
  4. Select the import type.
    Table 1. Import template
    Template Description
    Insert Use this template to add new records to a table. The current list filter determines what columns the template contains.
    Update Use this template to change values within existing records in a table. This template contains one row for each record in the list.
  5. (Optional) Clear the Include all fields in the template? check box to include only columns that appear in the list in the template.
    Leave this check box selected to include all columns from the table in the template, even those columns that are hidden in the list.
  6. Click Create Excel Template.

    ServiceNow creates an import template that contains all fields from the current table, including those fields not displayed in the list.

    Note: Each template contains a Directions tab describing how to use the template.