Create a Performance Analytics target

Targets are goals your organization wants to achieve. Targets can be set for indicators, breakdowns, and time series.

Before you begin

Role required: the pa_admin, pa_power_user, or admin

About this task

Targets can be shown in charts and scorecard widgets to visualize the difference from the actual value of the indicator.

Combining targets with time series can provide useful information. The sum of indicator scores over a period of 28 days, for example, can provide a clearer view on the direction the indicator is moving—closer to the target or further away from it—than the same data for a specific day.

Procedure

  1. Navigate to Performance Analytics > Indicators > Targets.
  2. Click New.
  3. Select the Indicator you want to set the target for.
  4. (Optional) Select a Breakdown.

    This enables you, for example, to set targets per region or assignment group. When selecting a breakdown, you can set a target for one of its breakdown elements. To set the same target for all breakdown elements, select a breakdown element and select Any element.

  5. (Optional) Select a Time series.

    An example of how you can use targets for time series is to measure closed incidents daily and to have monthly targets for closed incidents.

  6. (Optional) Select a Color scheme.

    You can use one of the default color schemes or create your own from the color schemes lookup list.

  7. Select the Active check box to activate the target.
    This check box is selected by default.
  8. Click Submit.
    Create Indicator Targets