Performance Analytics data collection

The data collector connects to the ServiceNow database to send your data to Performance Analytics daily on a fully automated basis.

Before you begin

Before defining jobs, make sure that indicator sources, breakdown sources, and indicators have been defined. Otherwise, jobs cannot return any results.

About this task

Indicators are statistics that businesses track to measure current conditions and to forecast business trends.

The data collector enables the configuration of data collection from your instance, and automatically sends the data as indicator and indicator breakdown scores to Performance Analytics.

Choose one of the following methods to collect indicator scores based on the frequency and integrity of your data.

  • If you need to measure an indicator once a month, quarter, or year, the preferred methods are to use the manual interface or imported score data.
  • If you need to measure indicators on a daily basis, or you want to eliminate any human involvement, the preferred method is to use the data collector.
    The data collector enables you to define a set of jobs and uses indicator definitions to collect scores.
    Note: The data collector is activated with Performance Analytics and needs to be configured.