Performance Analytics indicators available by default

Multiple indicators are available by default in Performance Analytics for Incident Management.

Table 1. Indicators for the incident table
NameUnitKeyDirectionFrequencyIndicator sourceDisplay by default
Summed duration of resolved incidentsHoursfalseMinimizeDailyIncidents.Resolvedtrue
Number of resolved incidents#falseMaximizeDailyIncidents.Resolvedtrue
Number of resolved incidents by first assigned group#falseMaximizeDailyIncidents.Resolvedtrue
Number of new incidents#falseMinimizeDailyIncidents.Newtrue
Number of open incidents not updated in last 5 days#falseMinimizeDailyIncidents.Opentrue
Number of open incidents not updated in last 30 days#falseMinimizeDailyIncidents.Opentrue
Summed re-assignment of open incidents#falseMinimizeDailyIncidents.Opentrue
Summed age of last update of open incidentsHoursfalseMinimizeDailyIncidents.Opentrue
Number of open incidents#falseMinimizeDailyIncidents.Opentrue
Summed age of open incidentsHoursfalseMinimizeDailyIncidents.Opentrue
% of incidents resolved by first assigned group%trueMaximizeDailyFormula indicatortrue
Average age of last update of open incidentsDaystrueMinimizeDailyFormula indicatortrue
% of new critical incidents%trueMinimizeDailyFormula indicatortrue
Average resolution time of resolved incidentsDaystrueMinimizeDailyFormula indicatortrue
Average re-assignment of open incidents#trueMinimizeDailyFormula indicatortrue
Average age open incidentsDaystrueMinimizeDailyFormula indicatortrue
% of open incidents not updated in last 30 days%trueMinimizeDailyFormula indicatortrue
% of open incidents not updated in last 5 days%trueMinimizeDailyFormula indicatortrue