Predefined data collection jobs

Data collection jobs collect and send data to Performance Analytics as indicator and indicator breakdown scores.

Performance Analytics for Incident Management includes the following data collection jobs.

  • The [PA Incident] Daily Data Collection job collects daily snapshot data for all indicators and breakdowns.
  • The [PA Incident] Historic Data Collection job collects 60 days of data for all indicators except for these, for which historical collection is not possible:
    • Number of open incidents not updated in last 30 days
    • Number of open incidents not updated in last 5 days
Warning: All breakdown scores will represent the values on the collection date and not the reported date. For example, if the priority status has changed between the reporting date and the collection date, this change is not represented.