Performance Analytics breakdowns

Breakdowns, also known as dimensions, show KPIs on a more detailed level. A breakdown can reflect the way a company or department is structured or being measured.

Breakdowns are available to navigate on scorecards and dashboards. Breakdowns can also be based on bucket groups, which are custom groups for categorizing data. For example, a breakdown could divide incidents by priority or by assignment group, or divide a geographical area by country or region.

Users with the pa_admin and pa_power_user roles can create, edit and delete breakdowns.