||Enter a unique and descriptive name for the
||Click the information icon to enter a more detailed
description of what the report does and its
||Specify the table or report source containing the
data set that you want to include in the report. From
the first choice list, select
Table or Report
source. Then select the specific table
data set from the second choice list.
click the question mark icon to use the
|Style your chart
||Click the gear icon after the
Type field and configure the
style options to edit the layout and look of your chart.
||Select a field to organize data into groups from the selected table. For
example, in an incident report grouped by Assignment group,
all incidents that belong to Software, Service Desk, and Network are placed in
Note: It is not possible to group or stack reports by the
||Select this check box to display details of the
report data in a table below the chart.
that use charts, including reports that are used as
on homepages, display the table of report data
details if the
system property is set to
true, even if
Display Grid is
||Select the table field whose values you want to
display in a time sequence.
||Select the time period to display in the chart. Time
periods range from a year down to an hour. You can also
select a specific date.
||Select a computational method for aggregating report
data. The default is Count, which
displays the number of records selected.
If you select
Count Distinct, only unique
records are counted. For example, if you want to
generate a report with a distinct number of users
who have one or more of the roles in a given list of
roles, these users would be counted twice unless you
use count distinct.
If you select
Sum, or Count
Distinct, a list of fields from the
selected Table appears. From
this list, select a field to aggregate by. For
example, if you select a duration field, such as the
Business duration field on
the Incident table, the aggregated data is expressed
in days, hours, and minutes. If you select an
integer field, such as the
Priority field, the data is
expressed as a number.
Note: For duration values,
you cannot customize the unit of measurement
displayed in the aggregation axis.
||Select a computational method used for calculating
percentages for each element (selected record) in a data
This field is only available when Aggregation is
set to Average, Sum, or Count Distinct.
- Use Aggregation: default
method that computes percentages for each element
using the sum of all elements in the data
- Use Record Count:
computes percentages for each element using the
total number (count) of elements in the data
|Add Filter Condition
for filtering data to include in the report. For
example, to include only records with priorities of
2- High and 1 -
Critical, select [Priority]
[less than] [3 - Moderate].
|Add "OR" Clause
||Select a second condition that must be met if the
first condition is invalid. For example, select
[Assignment Group] [is]
[Database], to include records that are
assigned to the Database group if the first condition is
|Add Sort Field
||Select fields to sort data by. For example, to sort
results from lowest to highest priority, select
[Priority] [z to a].