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Activate the SLA commitments plugin

Activate the SLA commitments plugin

Before activating this plugin, consider the installed components, dependencies, and impact.

About this task

  • Installed Components: modules, a homepage, fields, tables, business rules, script includes, and a scheduled job.
  • Dependencies (installed automatically with the plugin): Service Portfolio Management Plugin, Service Level Agreements (SLA) Plugin (active by default in the current version).
  • Impact:
    • The plugin modifies the Process SLAs business rule to process Service Offering SLAs. Customers who have modified this business rule must contact customer support prior to installation or the plugin does not work and SLA results are not evaluated.
    • A new type of service commitment (SLA) is added to Service Portfolio Management.


  1. Navigate to System Definition > Plugins.
  2. Right-click the plugin name on the list and select Activate/Upgrade.

    If the plugin depends on other plugins, these plugins are listed along with their activation status.

  3. (Optional) If available, select the Load demo data check box.

    Some plugins include demo data—sample records that are designed to illustrate plugin features for common use cases. Loading demo data is a good policy when you first activate the plugin on a development or test instance. You can load demo data after the plugin is activated by repeating this process and selecting the check box.

  4. Click Activate.