Business rules installed with Service Desk Call Service Desk Call plugin adds the following business rules. Business rule Table Description CallTypeChanged Call [new_call] Creates a new incident, problem, or change record, based on the call type selection. CallTypeChanged to Request Call [new_call] Redirects to a new service catalog request page based on the call type and request item selection. Calculate time spent Call [new_call] Calculates the time spent between opening the form and saving it. Domain - Set Domain - SD Call Call [new_call] Supports domain separation.