Set up a fulfillment group Fulfillment groups perform the tasks related to fulfilling an order. About this taskThis can include approving an order based on characteristics such as content and price, or any direct action required to complete the order, such as loading software or installing hardware. Any existing user group (in User Administration > Groups) can be assigned fulfillment tasks. To create a group specifically for order fulfillment: Procedure Navigate to Service Catalog > Catalog Policy > Fulfillment Groups. Click New. Fill in the Group form as described under creating groups. These groups have the type catalog and are assigned the catalog and itil roles, but are otherwise normal groups.