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Request a category

Request a category

Self-service users can request a new category within a service catalog.

About this task

For example, a facilities team leader responsible for managing office furniture could request a new category of Office Furniture Requests, within the Facilities catalog.

To request a category:


  1. Navigate to Self-Service > Service Catalog.
  2. Select the Can We Help You? > Item Designer Category Request item.
  3. Fill in the request form.
  4. Click Submit.

    The catalog request record state is set to Requested, and you are granted the catalog item designer role so you can view the status of the request.

  5. Log out from your ServiceNow instance, then log back in again, to ensure you have activated this role in your account.
  6. Navigate to Item Designer > My Item Categories to view the status of the request.