Add an ordered item link

Catalog administrators can provide a link on the ordered item screen, linking to more information about an item.

About this task

After users order the catalog item, they can click the link to see relevant information about the item they ordered, for example, for standard delivery terms and conditions. The URL text and link can be defined once and reused across multiple items.

Links are rendered with an added parameter providing the sys_id of the requested item. For example, if the link is mylink.com, it is rendered as mylink.com?req_item=abcde12345. This can be useful for virtual provisioning situations.

Note: The ordered item link cannot be configured for mobile devices.
To create an ordered item link, then add an ordered item link to an item:

Procedure