Service catalog variables

Administrators and users with the catalog_admin role can define service catalog variables.

A service catalog variable provides the ability to capture and pass on information about choices a customer makes when ordering a catalog item. Some variables can be defined to affect the order price, depending on the selected value.

For example, a New PC catalog item can use a variable called "Memory", which provides choices to allow customers to select extra memory, for associated extra prices.

Variables can be stored, accessed from multiple places, and passed between tasks in a process when fulfilling a request.

Variables can be displayed on the Requested Item and Catalog Task forms after an item has been ordered.

ServiceNow ITSA Suite provides a full set of variable types.