Service Catalog terms

The Service Catalog application uses these terms.

Execution Plans
Define how something gets delivered. For example, a PDA might go through procurement / activation / and installation of the desktop software.
Execution Plan Tasks
Plan Tasks represent a step in the Execution Plan, are associated with a Fulfillment Group, and have an approximate duration.
Fulfillment Groups
Fulfillment Groups work execution tasks. For example, one group may activate a cell phone while a different group installs the desktop software.
Tickets represent work done by Fulfillment Groups as part of an Execution Plan.