Service catalog categories

Categories organize service catalog items into logical groups.

Categories can have a parent-child relationship, for example, IT and Laptops. A child category is a subcategory of its parent category. Each catalog item, order guide, record producer, content item, and subcategory appears as a single item within the category.

Figure 1. Service Catalog Categories

Administrators and catalog administrators can create and configure categories, defining their characteristics and adding content such as catalog items to them.

Note: If there are no active items in a category's hierarchy, that category does not appear in (and cannot be added to) the catalog. Users with the admin or catalog_admin roles can see all categories, regardless of the number of active items. Configure the glide.sc.category.canview.override property to change this behavior.