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Request a catalog item

Request a catalog item

To place a request from a service catalog, navigate to the catalog homepage and select the item to order.

When an item is ordered, the ServiceNow ITSA Suite generates a request to track the order and displays a summary that includes the order status in the Stage column:

Figure 1. Service Catalog Request Status

Each individual catalog item in a request creates a discrete request item. For example, a request for 2 PCs, 1 chair, and 1 desk would produce four request items on a single request.