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Record Producer

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Record Producer

A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.

Record producers provide a simplified alternative to the regular form interface for creating records.

Note: Use record producer to create task-based records only.

You can create a record producer for tables and database views that are in the same scope as the record producer and for tables that allow create access from applications in other scopes.

Define a record producer in the service catalog or from the table record.
Note: To ensure that standard service catalog processes are followed, such as initiating workflows as expected, do not create requested item records from record producers. Instead, create requested item using catalog items.