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Create an asset and reserve it for the requester

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Create an asset and reserve it for the requester

In the procurement process, hardware, software, and consumable assets can be created before the assets are delivered. This allows you to create the asset record early in the process to reserve the asset for the user who requested it.

Before you begin

Role required: procurement_admin or procurement_user

About this task

Some requests must be approved before items on the request can be sourced. In the base system, requests over $1,000 require approval. To change the $1,000 approval threshold and other workflow attributes, edit the Service Catalog Request workflow.

When the asset state is In stock, the Reserved for field is maintained as the asset is received and placed in a stockroom. When the asset state changes to In use, the Reserved for field is relabeled Assigned to. If there is a name in the Reserved for field, the name is retained when the field is relabeled. A user with the asset role can change the name in the Assigned to field. This is helpful, for example, if an IT technician orders 10 laptops and needs to assign them to individual users.

Note: If assets are not created prior to delivery, they are automatically created from line items when purchase orders are received.


  1. Navigate to Procurement > Requests > Tasks.
  2. Open a task with a State of Open and a Short description of Source Request Items.
  3. Click Source Request.
    • If the request is already fulfilled or the items in the request are not sourceable, the Source Request button is hidden.
    • If the requested item does not have an assigned model, the item is not listed on the Source the Request dialog box.
    • Any items on the purchase order that have a remaining quantity of 0 are not listed on the Source the Request dialog box.
  4. Select a Destination Stockroom.
  5. Select the Create PO option for one or more listed items.
  6. For each item requiring a purchase order, select a Vendor.
  7. Click OK.
  8. Navigate to Procurement > Orders > Purchase Orders.
  9. Open the purchase order you just created. If you created a purchase order for more than one item, multiple purchase orders may have been created; select one of them.
  10. Click Order. After items are ordered, no additional purchase order line items can be added to the purchase order.
    The status of all purchase order line items changes to Ordered.
  11. Click the Create assets prior to delivery related link to automatically create assets for all purchase order line items.
    Hardware, software, and consumable assets are listed in the Assets related list. Click an asset in the list to view the asset record. Note that, except for consumables, the Reserved for field contains the name of the user who made the original request.

    You can also create assets for individual purchase order line items. On a purchase order, go to the Purchase order line items related list and click a specific purchase order line item number. Then, click the Create assets prior to delivery related link. Only the assets included on the purchase order line item are created.

    Consumables follow a slightly different life cycle from other assets, such as hardware and software. For more information, see Consumables life cycle.