Request a change from a problem

After a problem is identified and isolated, it may require changes to be made through the organization's Change Management process.

Before you begin

Role required: itil

About this task

This is easily accomplished from within the problem record.

Procedure

  1. Open the problem record.
  2. Right click the form header bar and select Create Change.
    The Change Request form opens with information populated from the problem.

What to do next

To modify how the Create Change UI action works, navigate to System Definition > UI Actions. Select the Create Change UI action that specifies Problem in the Table column.