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Customize UI action behavior

Customize UI action behavior

You can customize the behavior of UI actions.

Before you begin

Role required: admin

About this task

The following example customizes the behavior of the Close Incidents UI action to close all incidents related to the current problem


  1. Navigate to System UI > UI Actions.
  2. Select Close Incidents on the Problem [problem] table.
  3. Alter the script as necessary.
    For example, remove the following line to close all incidents related to the current problem, regardless of the incident state.
    incident.addQuery("incident_state", "=", 3);
  4. Click Update.