Create a problem template

Before you begin

Role required: admin

Procedure

  1. Navigate to System Definition > Templates and click New.
  2. Complete the form using the following information.
    • Name: Performance Issues
    • Table: Problem
    • Global: Selected (true). This allows any user to use the template.
    • Short Description: Performance Issues
    • Template: Select each field and enter the value listed below.
      • Description: Significant performance issues have affected the configuration item.
      • Impact: 2 - Medium
      • Urgency 1 - High
      • Contact Type: Self-service
    This defines the field values that are filled in by the template.
  3. Click Submit.
    Problem template