Access an external knowledge article

You can add new search engines to the advanced search function or add links at the top of knowledge pages.

Before you begin

Role required: admin

About this task

This lets you configure access to a knowledge base, either public or private, or to a public search engine.


  1. Navigate to Knowledge > Administration > Navigation Add-ons.
  2. Click New.
  3. Complete the form.
    Table 1. Navigation Add-on form fields
    Field Description
    Name Enter the search engine name or link text.
    Type Select Search or Link.
    Order Enter a number to indicage the sequence of this search option or link.
    URL For a link, enter the URL. Leave blank for a search engine.
    Script For a search engine, enter a script that opens the search engine's results page for the search text. Leave blank for a link.
  4. Click Submit.