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Access an external knowledge article

Access an external knowledge article

You can add new search engines to the advanced search function or add links at the top of knowledge pages.

Before you begin

Role required: admin

About this task

This lets you configure access to a knowledge base, either public or private, or to a public search engine.


  1. Navigate to Knowledge > Administration > Navigation Add-ons.
  2. Click New.
  3. Complete the form.
    Table 1. Navigation Add-on form fields
    Field Description
    Name Enter the search engine name or link text.
    Type Select Search or Link.
    Order Enter a number to indicage the sequence of this search option or link.
    URL For a link, enter the URL. Leave blank for a search engine.
    Script For a search engine, enter a script that opens the search engine's results page for the search text. Leave blank for a link.
  4. Click Submit.