Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Gather problem data

Gather problem data

The quick resolution of problems requires gathering as much information about problems as possible.

In addition to the information within the problem ticket itself, there is often useful information that can be gathered in other tables.