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Create knowledge

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Create knowledge

The ServiceNow knowledge base houses the information an organization needs to keep and share. For example, it might include desktop support information, company/department processes and procedures, and documentation on internally developed applications.

Add information to the knowledge base by performing any of the following tasks.

By default, most new articles are created as drafts and move through a review state before they are published. An exception to the standard workflow is posting news from the Problem form.

If the administrator enables the optional knowledge submission workflow, articles created from incidents or problems become knowledge submissions, which are processed through a different path.