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Close related incidents from a problem

Close related incidents from a problem

Once a Problem is considered resolved, all of the incidents related to the problem with the state Awaiting Problem can be closed using a UI action from the Problem form.

Note: Functionality described here requires the ITIL role.

To close related incidents with state Awaiting Problem, right-click the header and select Close Incidents:

Figure 1. Closing Related Incidents from a Problem