Create a UI action to close multiple incidents

You can create a UI action for closing multiple incidents with the same close notes.

Before you begin

Role required: itil, itil_admin, or admin

Procedure

  1. Navigate to System UIUI Actions.
  2. Create a UI action like the one in Closing a UI Action.
    Closing a UI Action
  3. Click Submit.
    The new UI action appears in the Action choice list at the bottom of lists associated with the selected table.