Contents IT Service Management Previous Topic Next Topic Create a record producer with a template Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Create a record producer with a template If a pre-defined template for an incident exists, it can be used with the record producer to fill in standard information for the record producer. About this task To define a record producer with a template: Procedure Navigate to Service Catalog > Record Producers. Click New. Populate the form as follows: Table 1. Record producer form Field Entry Name Bond Trade Access Request. Table name Incident [incident]. Template Bond Trade Access Denied. Category Can We Help You? Right click the form and select Save. The related lists Variables and Variable Sets will now appear at the end of the form. Scroll down to the Variables related list and click New. Populate the New Variable form as follows: Table 2. New variable form Field Entry Type Multi-Line Text. Name Comments. Question Comments. Submit. Click Update. The record producer will appear to the end user as such: Once filled in and submitted, it will create the incident with the information from the template, and with the comments supplied on the record producer form, if any. Related ConceptsCreate a record producer to log incidents On this page Send Feedback Previous Topic Next Topic
Create a record producer with a template If a pre-defined template for an incident exists, it can be used with the record producer to fill in standard information for the record producer. About this task To define a record producer with a template: Procedure Navigate to Service Catalog > Record Producers. Click New. Populate the form as follows: Table 1. Record producer form Field Entry Name Bond Trade Access Request. Table name Incident [incident]. Template Bond Trade Access Denied. Category Can We Help You? Right click the form and select Save. The related lists Variables and Variable Sets will now appear at the end of the form. Scroll down to the Variables related list and click New. Populate the New Variable form as follows: Table 2. New variable form Field Entry Type Multi-Line Text. Name Comments. Question Comments. Submit. Click Update. The record producer will appear to the end user as such: Once filled in and submitted, it will create the incident with the information from the template, and with the comments supplied on the record producer form, if any. Related ConceptsCreate a record producer to log incidents
Create a record producer with a template If a pre-defined template for an incident exists, it can be used with the record producer to fill in standard information for the record producer. About this task To define a record producer with a template: Procedure Navigate to Service Catalog > Record Producers. Click New. Populate the form as follows: Table 1. Record producer form Field Entry Name Bond Trade Access Request. Table name Incident [incident]. Template Bond Trade Access Denied. Category Can We Help You? Right click the form and select Save. The related lists Variables and Variable Sets will now appear at the end of the form. Scroll down to the Variables related list and click New. Populate the New Variable form as follows: Table 2. New variable form Field Entry Type Multi-Line Text. Name Comments. Question Comments. Submit. Click Update. The record producer will appear to the end user as such: Once filled in and submitted, it will create the incident with the information from the template, and with the comments supplied on the record producer form, if any. Related ConceptsCreate a record producer to log incidents