Create a record producer with a template

If a pre-defined template for an incident exists, it can be used with the record producer to fill in standard information for the record producer.

1. Navigate to Service Catalog > Record Producers.
2. Click New.
3. Populate the form as follows:

   Table 1. Record producer form

   Field	Entry
   Name	Bond Trade Access Request.
   Table name	Incident [incident].
   Template	Bond Trade Access Denied.
   Category	Can We Help You?

   

4. Right click the form and select Save. The related lists Variables and Variable Sets will now appear at the end of the form.
5. Scroll down to the Variables related list and click New.
6. Populate the New Variable form as follows:

   Table 2. New variable form

   Field	Entry
   Type	Multi-Line Text.
   Name	Comments.
   Question	Comments.

7. Submit.

   

8. Click Update.

   The record producer will appear to the end user as such:

   

   Once filled in and submitted, it will create the incident with the information from the template, and with the comments supplied on the record producer form, if any.