Create a record producer

The first step in using the service catalog as a front end is to create a record producer.

About this task

Record producers appear in the service catalog like catalog items, however, instead of creating a service request, they create a record on any record in the system, populating the record as defined in the record producer.

The following example demonstrates how to create a record producer to request a wireless router reset.

To define a record producer:

Procedure

  1. Navigate to Service Catalog > Record Producers.
  2. Click New.
  3. Populate the form as follows:
    Table 1. Record producer form
    Field Entry
    Name Request to Reset Router.
    Table name Incident [incident].
    Category Can We Help You?
    Record producer 1
  4. Right click the form and select Save. The related lists Variables and Variable Sets will now appear at the end of the form.
  5. Scroll down to the Variables related list and click New.
  6. Populate the New Variable form as follows:
    Table 2. New variable form
    Field Entry
    Type Reference.
    Name Router.
    Reference IP Router [cmdb_ci_ip_router
    Question Which router needs to be reset?
    Record producer 2
  7. Click Update.

    To view how the new record producer appears to the end user, click the Preview Item link:

    Record producer 3

    Now, when a user would like to request that IT reset a router, they can navigate to the Service Catalog and select the Request to Reset Router link:

    Record producer 4